Rise Above Fitness, LLC cannot add or remove any item to an order that has already been placed. Once the order is placed, no changes will be made to any aspect of the order (i.e., size, style, color, etc.).
Merchandise that is unworn, unwashed, in its original condition, and still in the original packaging may be returned for a refund or exchanged for another item sold by Rise Above Fitness, LLC. Returns and/or exchange requests MUST be made via email to INFO@RISEABOVEFITNESSOC.COM within thirty (30) days of delivery. Unfortunately, should your request fall outside the thirty (30) day delivery period, your return/exchange request will not be granted.
Items not eligible for return, refund, and/or exchange include, but are not limited to:
* Gift cards
* Downloadable software products (including Online Coaching Programs and Ebooks)
* Headwear (including hats, snapbacks, beanies, headbands, etc.)
* Items sold as "PRE-ORDER" and/or "LIMITED EDITION"
* Custom Cut Apparel and/or Accessories
These items are sold as-is and are final sale items.
All return/exchange requests MUST be sent via email to INFO@RISEABOVEFITNESSOC.COM and a copy of this email included with your returned item - NO EXCEPTIONS. Failure to properly follow the return/exchange procedure may result in Company denial of your return/exchange request. Customers are responsible for paying return postage on all return/exchange requests. Return postage will only be paid by Rise Above Fitness, LLC on returns or exchanges which are a result of Company's improper completion of the order and/or item defect. Rise Above Fitness, LLC reserves the right to refuse requests that do not meet all criteria above.
Once your return is received and inspected, Rise Above Fitness, LLC will send you an email to notify you of receipt of your returned item and will include the approval or rejection of your request.
APPAREL CARE INSTRUCTIONS/DISCLAIMER
For all Rise Above Fitness merch, recommended care is to wash all items in cold water or hand wash, DO NOT bleach, hang-dry ONLY, DO NOT iron. For best results and to keep your apparel looking it’s best, we recommend following these instructions. Rise Above Fitness, LLC cannot be held liable nor will we be responsible for replacing any item(s) that have been improperly cared for.
If you are approved for refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within approximately 7-10 business days, depending on your banking institution.
If you do not receive your refund within 7-10 business days, first check your bank account again; then, contact your credit card company. It may take some time before your refund is officially posted. If you are still unable to track the refund, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have yet to receive your refund, please contact Rise Above Fitness, LLC at INFO@RISEABOVEFITNESSOC.COM.
If you are approved for exchange, Rise Above Fitness, LLC will communicate with you via email to complete the exchange for another item that is in stock. Customers are responsible for re-shipment postage on all exchanges. Exchanges will not be shipped to customer until re-shipment postage is paid in full.
SALE/DISCOUNT/PROMO CODE ITEMS
Customers requesting a return/exchange on sale and/or discount items will only be credited for the amount paid for an item - NOT retail value. Discount code will only apply to the original order when used and are not eligible on return/exchange items.
MAILING YOUR RETURN/EXCHANGE
Please return all items in their original condition to:
Rise Above Fitness
15604 Producer Lane
Huntington Beach, CA 92649
Again, customer is responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75.00 USD, you should consider using a trackable shipping service or purchasing shipping insurance. Company does not guarantee that we will receive your returned item.
SHIPPING AND DELIVERY DISCLAIMER
Rise Above Fitness, LLC ships worldwide. Company will ship orders as soon as possible; however, this will not always be the same day that the order is placed. In general, please allow 3-5 business days for processing time. If we anticipate a longer lead time, it will be noted in the item description. We do not guarantee delivery or shipment dates. Orders are shipped to the delivery address as entered by the customer when order is placed.
ALL orders are shipped via the United States Postal Service (USPS); we do not use any other carrier, even upon request.
Customers will receive an email confirming their order shortly after the order is placed. If customer does not receive this email confirmation, please double check any spam folders. IMPORTANT: If customer does not receive an order confirmation email, customer will not receive shipment notification and tracking information.
Rise Above Fitness, LLC cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. Customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.
Customer is responsible for providing Company with their correct shipping address - if a package is returned or rejected, the customer will be contacted and will be required to pay for re-shipment postage. For U.S. orders placed online, store pickup is NOT an option. Company does not offer a will-call option at this time.
Rise Above Fitness, LLC ships internationally. International Shipments may sometimes take anywhere from 2 to 4 weeks for delivery.
There are a few things to be aware of: You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world. As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. Orders may be returned for various reasons including: non-payment of tariffs, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, customer will be contacted and will be required to pay for re-shipment postage.